Store Policies

• Refunds? Please allow 2-6 business days for your refund to process. We are not responsible for any over draft fee's on your account.
• Standard shipping is via UPS Ground and items will be delivered within 6 to 10 business days. We deliver to US, Puerto Rico, Guam, US Virgin Islands .
• We do offer international delivery. All international shipping will ship via USPS Express only by weight. There will be a $5.00 customs form fee added to your order. Customers will be responsible for any custom fees or duties upon arrival into your country. We will not ship to Nigeria. All merchandise will be shipped as soon as your order is processed.
• Our shipping and handling charges are based on weight.
• We have to charge tax on shipping for Indiana orders.
• No P.O. Box orders. UPS will not ship to P.O. Boxes
• Guarantee: We guarantee your satisfaction. All of our merchandise comes with a 30 day money back guarantee. If you do not like an item, you may ship it back at your own cost. If we decide that it has been worn or is not in the original condition (including tags), we reserve the right not to refund your money.
• Returns Policy: You may return un-worn items only with tags attached. No opened packages for return. We reserve the right to not refund your money if the item is not in top quality. You will have 30 days upon the time of receiving your item to be able to return it to us. You will pay the cost of shipping. If we find that we shipped the wrong item we will then refund our customers for shipping the item back to our store(Via Priority mail only)
• Privacy Policy: www.bigandtalloutlet.com does not disclose customer information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item. Credit Card Security: All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. Privacy Policy Statement This is the web site of Big and Tall Outlet. Our postal address is 1333 S. Nappanee St Elkhart, IN 46516 We can be reached via e-mail at info@bigandtalloutlet.com or you can reach us by telephone at 5742930111 For each visitor to our Web page, our Web server automatically recognizes no information regarding the domain or e-mail address. We collect information volunteered by the consumer, such as survey information and/or site registrations. The information we collect is used to notify consumers about updates to our Web site, . If you do not want to receive e-mail from us in the future, please let us know by sending us e-mail at the above address. Persons who supply us with their telephone numbers on-line will only receive telephone contact from us with information regarding orders they have placed on-line. With respect to Ad Servers: We do not partner with or have special relationships with any ad server companies. Upon request we provide site visitors with access to no information that we have collected and that we maintain about them. Upon request we offer visitors no ability to have factual inaccuracies corrected in information that we maintain about them With respect to security: We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site. If you feel that this site is not following its stated information policy, you may contact us at the above addresses or phone number.
• Phone orders that are placed via the phone and processed, then picked up in store. Will be charged a processing fee.

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